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Frequently Asked Questions

Below are our frequently asked questions answered, if you have a different question, feel free to contact us.

Changes or Rescheduling: We require 48 hours notice prior to flight time to change or reschedule your reservation.  Tours cancelled with less than 48 hours notice affect other guests booked and don’t allow enough time to resell the cancelled seats.  If you need to change or reschedule your reservation, please provide us 48 hours notice prior to your tour time and we will be happy to accommodate you.

Cancellations:

If the weather conditions make flying unsafe on the day of the trip, Helicopters Nelson will cancel the flight at no cost, or rebook you for another day, if space is available.  This is at the pilot’s discretion and there is no charge in this situation.

Flights cancelled between 48 hrs-24 hours will incur a 50% cancellation fee. No refund will be given for no-shows or changes you make to bookings within 24 hours of the tour.

In these covid-uncertain times, please talk to us about any concerns around our cancellation policy.  We are flexible and negotiable.

Weight & Size Guidelines: Helicopter weight and balance changes with every flight because of passenger weight, pilot weight and length of flight (fuel weight). It is important that we have accurate body weight from every passenger. CAA regulations require all passengers to declare their weight on check in and if required passengers and carry on luggage will be weighed before the flight. If a standard airline seat belt is too small or you weigh over 100 KG (220 LBS) you must notify us on booking so that we can plan the loading of the aircraft, as we cannot exceed the helicopters maximum permissible weight. (A surcharge may apply in this situation). Please call our office for more information. Thank you for your cooperation.

If the weather conditions make flying unsafe on the day of the trip Helicopters Nelson will cancel the flight. This is at the pilot’s discretion and there is no charge in this situation. You will be informed via telephone.

Children under the age of two (2) fly free when seated in the lap of a paying adult. Children 24 months and over require an individual full-fare seat.

It is recommended you make your booking at least 48 hours in advance. Tour departure times, flight duration, route and viewing may vary due to weather, and other uncontrollable events.

Sturdy footwear and a warm jacket are essential.

We can set up almost any flight you have in mind. If there is something special you want to do (have lunch on a mountain top, land at a secluded spot), let us know and we will do our best to make it happen.

Yes absolutely! We also love to see what you fantastic photographs you have captured. Share them with us on Trip Advisor, Facebook or Instagram with the #helicoptersnelson

Online booking is recommended and payment is safely managed by our online booking system: we accept credit card payment.
Payment can be also made on the day of your flight: we accept Visa, Mastercard or cash payment.

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