Frequently Asked Questions
Changes or Rescheduling: We require 48 hours notice prior to flight time to change or reschedule your reservation.
Cancellations: Reservations cancelled between 7 and 30 days before tour departure will incur a cancellation fee of 25% of the total booking cost. Reservations cancelled between 48 hours and 7 days prior to the trip departure will incur a cancellation fee of 75% of the total booking cost. Reservations cancelled within 48 hours of departure will incur a 100% cancellation fee. Tours cancelled with less than 48 hours notice affect other guests booked and don’t allow enough time to resell the cancelled seats. No-shows will also be assessed a 100% cancellation fee. If you need to change or reschedule your reservation please provide us 48 hours notice prior to your tour time and we will be happy to accommodate you.
Passenger Weight Guidelines
Weight & Size Guidelines: Helicopter weight and balance changes with every flight because of passenger weight, pilot weight and length of flight (fuel weight). It is important that we have accurate body weight from every passenger. CAA regulations require all passengers to declare their weight on check in and if required passengers and carry on luggage will be weighed before the flight. If a standard airline seat belt is too small or you weigh over 100 KG (220 LBS) you must notify us on booking so that we can plan the loading of the aircraft, as we cannot exceed the helicopters maximum permissible weight. (A surcharge may apply in this situation). Please call our office for more information. Thank you for your cooperation.
If the weather conditions make flying unsafe on the day of the trip Helicopters Nelson will cancel the flight. This is at the pilot’s discretion and there is no charge in this situation. You will be informed via telephone.
Children under the age of two (2) fly free when seated in the lap of a paying adult. Children 24 months and over require an individual full-fare seat.
How far in advance do I need to book?
It is recommended you make your booking at least 48 hours in advance. Tour departure times, flight duration, route and viewing may vary due to weather, and other uncontrollable events.
What should I wear?
Sturdy footwear and a warm jacket are essential.
What are your hours of operation?
7am – 7pm Daily
Can I arrange a custom tour?
We can set up almost any flight you have in mind. If there is something special you want to do (have lunch on a mountain top, land at a secluded spot), let us know and we will do our best to make it happen.
Can we bring a camera?
Yes absolutely! We also love to see what you fantastic photographs you have captured. Share them with us on Trip Advisor, Facebook or Instagram with the #helicoptersnelson
How do we make payment?
Payment can be made on the day of your flight. We accept Visa, Mastercard or cash payment.